If a community alarm is installed partway through the year, then the customer will be sent an invoice for this period until the end of March and then will go onto the annual billing system. A unique SOS message with precise location of your child is sent to you in case of emergency. Invoices are sent out annually in May for the period of April to the following March which will be 12 equal instalments covering May to the following April inclusive, customers will be notified of this on their invoice. The community alarm service costs £2.94 a week as well as your standard provider call rate which is charged each time you activate the community alarm. We request that you or your family, friend, keyholder do a 4-weekly test on your pendant and alarm. Please Note: Your Community Alarm will still work as normal if your telephone provider changes your landline onto fibre optic.ĭue to ongoing demands within the service, it can take up to 15/20 weeks to have the community alarm installed. You must have a working active phone line with outgoing calls to use the community alarm.
#Panic button to call family how to
We will contact you to arrange installation and will then visit you at home to install and explain how to operate the alarm. If you think you need an alarm, please use the link below or call the Social Work Contact Centre on 03451 55 15 03, to request one. Are at risk because of ill health, frailty, disability, sensory impairment, extreme anxiety or isolation.You can have an alarm system fitted if you:
Call Paramedics if you are injured as MECS are not medically trained.Contact MECS if you have fallen and un-injured.The help you get will depend on what your emergency is. If the situation is not an emergency, we will do all we can to help and advise. Mobile Emergency Care Service (MECS) or the emergency services if necessary.Your keyholder (usually a neighbour, friend or family member).If for any reason you can’t speak, the operator can still arrange for help.Īfter the operator has spoken to you, they will contact: You don't have to lift your telephone to make contact. Once you have signalled for help, an operator can speak to you through your alarm unit to find out what the problem is. When you press the alarm, it sends a signal down your telephone line and our operator picks up your call. You wear the alarm as a pendant your neck or on your wrist, so it’s with you at all times. We are here if, for example, you fall and cannot get yourself up, at any time of the day or night. It is a personal alarm system that gives you the security of knowing you can call for help in an emergency. Our community alarm scheme helps you stay at home if you are elderly or have a disability. You can program as few as 1 or up to 3 emergency numbers to call when the panic button is pressed. Have the ability to call any friend, family member or 911 directly simply by speaking their name or number.
#Panic button to call family plus
Mobile emergency care (MECS) Faulty or lost community alarms and equipment Returning your community alarm Plus they can press a button to call for help if they need it.
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